FTP Upload Problem
Hi, I usually backup and restore from one of my FTP regularly. So, I'm attempting to make a backup from a site (that is hosted in a different provider from those of the others site I backup regularly)...
View ArticleRe: FTP Upload Problem
Hi, You need to check that the ports on the FTP server are open - ask whoever runs the FTP server to verify that the server has firewall ports open for passive communications. Best wishes, David
View ArticleRe: FTP Upload Problem
The port is 21 and is open. I usually backup many sites using same credentials and same plugin. The problem is specific for this website (hosted on Aruba - Italy). Can exist some limitation due to a...
View ArticleRe: FTP Upload Problem
Hi Francesco, FTP uses two channels (data and control); the control channel is simple and is just port 21, but the data channel can move around, and encryption can complicate it. Yes, a provider can...
View ArticleUnable to clear old directories, plugin restore fails
One of my plugins disappeared ... it still shows on the plugin page but I am unable to reactivate it because the file doesn't exist. So I am attempting to restore the plugins and this is what I get:...
View ArticleRe: Unable to clear old directories, plugin restore fails
Hi, If for some reason pressing the button doesn't delete the folders, then use FTP to delete them manually: look for them in wp-content/updraft and wp-content. Best wishes, David
View ArticleRe: Unable to clear old directories, plugin restore fails
Just to be clear: don't delete those directories I mentioned - the ones to delete end in "-old" and are subdirectories of those! David
View ArticleRe: Unable to clear old directories, plugin restore fails
No luck. I removed two empty "-old" directories manually via FTP and refreshed the folders to make sure they were gone. Retried the restore and it failed again. 0000.021 () Opened log file at time:...
View ArticleRe: Unable to clear old directories, plugin restore fails
Hi Debra, That means that there were more than two of them... the error message indicates that this one is still there: /home/content/25/6710325/html/FengShui/wp-content/plugins-old (i.e....
View ArticleRe: Unable to clear old directories, plugin restore fails
I found TWO directories named /plugins-old ... that I had already removed the first time. So I removed them again and ran the restore again. This is the first message that displays: Internal Server...
View ArticleRe: Unable to clear old directories, plugin restore fails
By the way, I completely deleted my initial WP install on the migrated test site and started over. When I tried to add a new plugin for testing several of the other plugins deactivated and disabled...
View ArticleRe: Unable to clear old directories, plugin restore fails
I have also checked carefully and the current site has no directories named "/plugins-old"
View ArticleRe: Unable to clear old directories, plugin restore fails
Hi Debra, Please can you send the WP and FTP login details to: contact at updraftplus dot com. Best wishes, David
View ArticleRe: Backup to Dropbox and Restore from it
Hi David, How can i set to have a local copy as well as upload it to dropbox? Thanks
View ArticleRe: Backup to Dropbox and Restore from it
Hi Karim, One way to do this is to sync your Dropbox/apps/UpdraftPlus folder onto your PC (using the Dropbox app). Another is to go into the 'expert' settings and uncheck the 'delete local copy after...
View ArticleRe: Unable to clear old directories, plugin restore fails
Hi Debra, I received your WP (but not FTP) login details. The problem is that your webserver is extremely slow - which probably means it is extremely overloaded. When I attempted the operation, I did...
View ArticleRe: Unable to clear old directories, plugin restore fails
Thanks David, I will try the manual option and contact my hosting provider to sort out the speed problem.
View ArticlePre-sales question
I already sent a question via the form on the website over a week ago, but I haven't received an answer so I'm trying again. Is it reasonably straightforward to integrate an existing Wordpress site...
View ArticleRe: Unable to clear old directories, plugin restore fails
Was able to do a manual restore and found that the backup used was corrupted by one particular plugin upgrade. Manually restoring that particular plugin from a previous backup seems to have resolved...
View ArticleNew installation problems
Good evening, I have just installed the plugin on another Wordpress website, once the plugin is activated I either get a blank white screen or "no data recieved" error. Has anyone seen this before? If...
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