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Re: Unable to clear old directories, plugin restore fails

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I found TWO directories named /plugins-old ... that I had already removed the first time. So I removed them again and ran the restore again. This is the first message that displays: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. Then I refresh the screen and get the failure message: Looking for plugins archive: file name: backup_2014-01-12-2354_IFSG_International_Feng_Shui_Gui_d39e4d91ee90-plugins.zip Archive is expected to be size: 22748.2 Kb: OK Error: Existing unremoved folders from a previous restore exist (please use the "Delete Old Directories" button to delete them before trying again): /home/content/25/6710325/html/FengShui/wp-content/plugins-old Restore failed... Actions: Return to UpdraftPlus Configuration This most-recent restore was attempted from an earlier backup just in case there was a problem with the 3/9/14 backup I was running. I used this backup to run the migration process to set up a test site, but am having the same problems on the test site when I try to do anything with the plugins. I have plugins disappearing, can't uninstall because it doesn't exists but can't install because it already exists. Here is the latest log file if you need it: 0000.012 () Opened log file at time: Thu, 13 Mar 2014 20:08:48 +0000 on http://ifsguild.org/FengShui 0000.012 () UpdraftPlus WordPress backup plugin (http://updraftplus.com): 1.8.13.14 WP: 3.8.1 PHP: 5.2.17 (Linux p3nlhg907.shr.prod.phx3.secureserver.net 2.6.32-358.18.1.el6.nfsfixes.x86_64 #1 SMP Wed Sep 4 14:07:10 MST 2013 x86_64) MySQL: 5.0.96-log Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 42.2M | 42.3M) multisite: N mcrypt: Y ZipArchive::addFile: Y 0000.015 () Free space on disk containing Updraft's temporary directory: 2207654.6 Mb 0000.015 () Restore job started. Entities to restore: plugins 0000.100 () Error message: Existing unremoved folders from a previous restore exist (please use the "Delete Old Directories" button to delete them before trying again): /home/content/25/6710325/html/FengShui/wp-content/plugins-old 0000.101 () Restore failed... 0000.101 () Error message: Existing unremoved folders from a previous restore exist (please use the "Delete Old Directories" button to delete them before trying again): /home/content/25/6710325/html/FengShui/wp-content/plugins-old 0000.101 () Restore failed

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