Hi Debra,
I received your WP (but not FTP) login details.
The problem is that your webserver is extremely slow - which probably means it is extremely overloaded.
When I attempted the operation, I did not received any messages about old directories needing deletion (I pressed the button to delete these first), but here's what happened when it tried to unzip the backup of the plugins:
0000.347 () Unpacking backup... (backup_2014-01-12-2354_IFSG_International_Feng_Shui_Gui_d39e4d91ee90-plugins.zip)
0036.553 () Moving old data: filesystem method / updraft_dir is potentially possible
Notice the timings - 36 seconds passed, even though the plugins zip was only 24Mb big (on a normal webserver, you'd expect about 1 or 2 seconds to pass). Nothing more happens after that - which is almost certainly because the webserver is configured to only allow programmes to run for a certain amount of time.
Everything I try to do in the admin is very slow. As a work-around you can download the plugins zip to your PC, unzip it on your PC, and then upload the contents by FTP into the wp-content/plugins folder on the site.
Best wishes,
David
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