Hi,
I usually backup and restore from one of my FTP regularly.
So, I'm attempting to make a backup from a site (that is hosted in a different provider from those of the others site I backup regularly) and I cannot upload in FTP.
This is the log:
0004.084 (0) Beginning dispatch of backup to remote (ftp)
0004.164 (0) FTP upload attempt: backup_2014-03-12-1225_Woolcan_154c1d5d3756-db.gz -> ftp://rbackup@95.174.29.146//www.woolcan.net/backup_2014-03-12-1225_Woolcan_154c1d5d3756-db.gz
0064.251 (0) PHP event: code E_WARNING: ftp_nb_fput(): php_connect_nonb() failed: Operation now in progress (115) (line 73, wp-content/plugins/updraftplus/includes/ftp.class.php)
0064.253 (0) PHP event: code E_WARNING: ftp_nb_fput(): Type set to I (line 73, wp-content/plugins/updraftplus/includes/ftp.class.php)
0064.254 (0) FTP upload: error (0)
0064.254 (0) ERROR: FTP upload failed
Can you help me pls?
Thanks
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FTP Upload Problem
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Re: FTP Upload Problem
Hi,
You need to check that the ports on the FTP server are open - ask whoever runs the FTP server to verify that the server has firewall ports open for passive communications.
Best wishes,
David
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Re: FTP Upload Problem
The port is 21 and is open. I usually backup many sites using same credentials and same plugin.
The problem is specific for this website (hosted on Aruba - Italy). Can exist some limitation due to a specific provider? Can they block an ftp transfer from their hosting?
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Re: FTP Upload Problem
Hi Francesco,
FTP uses two channels (data and control); the control channel is simple and is just port 21, but the data channel can move around, and encryption can complicate it. Yes, a provider can block things if they want to - but usually they do it accidentally rather than on purpose.
Try using the option in the 'expert' section on the UD settings page to disable SSL, then save changes, then try again. Or, try SFTP instead - that's a much simpler protocol that only involves one port.
Best wishes,
David
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Unable to clear old directories, plugin restore fails
One of my plugins disappeared ... it still shows on the plugin page but I am unable to reactivate it because the file doesn't exist. So I am attempting to restore the plugins and this is what I get:
Error: Existing unremoved folders from a previous restore exist (please use the "Delete Old Directories" button to delete them before trying again):
I pressed the button to delete and tried again with the same result.
Log file:
0000.034 () Opened log file at time: Thu, 13 Mar 2014 13:09:52 +0000 on http://ifsguild.org/FengShui
0000.034 () UpdraftPlus WordPress backup plugin (http://updraftplus.com): 1.8.13.14 WP: 3.8.1 PHP: 5.2.17 (Linux p3nlhg907.shr.prod.phx3.secureserver.net 2.6.32-358.18.1.el6.nfsfixes.x86_64 #1 SMP Wed Sep 4 14:07:10 MST 2013 x86_64) MySQL: 5.0.96-log Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 42.2M | 42.3M) multisite: N mcrypt: Y ZipArchive::addFile: Y
0000.036 () Free space on disk containing Updraft's temporary directory: 2213766.2 Mb
0000.036 () Restore job started. Entities to restore: plugins
0000.101 () Error message: Existing unremoved folders from a previous restore exist (please use the "Delete Old Directories" button to delete them before trying again): /home/content/25/6710325/html/FengShui/wp-content/plugins-old
0000.101 () Restore failed...
0000.101 () Error message: Existing unremoved folders from a previous restore exist (please use the "Delete Old Directories" button to delete them before trying again): /home/content/25/6710325/html/FengShui/wp-content/plugins-old
0000.101 () Restore failed
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Re: Unable to clear old directories, plugin restore fails
Hi,
If for some reason pressing the button doesn't delete the folders, then use FTP to delete them manually: look for them in wp-content/updraft and wp-content.
Best wishes,
David
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Re: Unable to clear old directories, plugin restore fails
Just to be clear: don't delete those directories I mentioned - the ones to delete end in "-old" and are subdirectories of those!
David
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Re: Unable to clear old directories, plugin restore fails
No luck. I removed two empty "-old" directories manually via FTP and refreshed the folders to make sure they were gone. Retried the restore and it failed again.
0000.021 () Opened log file at time: Thu, 13 Mar 2014 19:21:19 +0000 on http://ifsguild.org/FengShui
0000.022 () UpdraftPlus WordPress backup plugin (http://updraftplus.com): 1.8.13.14 WP: 3.8.1 PHP: 5.2.17 (Linux p3nlhg907.shr.prod.phx3.secureserver.net 2.6.32-358.18.1.el6.nfsfixes.x86_64 #1 SMP Wed Sep 4 14:07:10 MST 2013 x86_64) MySQL: 5.0.96-log Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 42.2M | 42.3M) multisite: N mcrypt: Y ZipArchive::addFile: Y
0000.023 () Free space on disk containing Updraft's temporary directory: 2208988.1 Mb
0000.024 () Restore job started. Entities to restore: plugins
0000.062 () Error message: Existing unremoved folders from a previous restore exist (please use the "Delete Old Directories" button to delete them before trying again): /home/content/25/6710325/html/FengShui/wp-content/plugins-old
0000.062 () Restore failed...
0000.062 () Error message: Existing unremoved folders from a previous restore exist (please use the "Delete Old Directories" button to delete them before trying again): /home/content/25/6710325/html/FengShui/wp-content/plugins-old
0000.062 () Restore failed
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Re: Unable to clear old directories, plugin restore fails
Hi Debra,
That means that there were more than two of them... the error message indicates that this one is still there:
/home/content/25/6710325/html/FengShui/wp-content/plugins-old
(i.e. wp-content/plugins-old in your WP install).
Best wishes,
David
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Re: Unable to clear old directories, plugin restore fails
I found TWO directories named /plugins-old ... that I had already removed the first time. So I removed them again and ran the restore again. This is the first message that displays: Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
Then I refresh the screen and get the failure message:
Looking for plugins archive: file name: backup_2014-01-12-2354_IFSG_International_Feng_Shui_Gui_d39e4d91ee90-plugins.zip
Archive is expected to be size: 22748.2 Kb: OK
Error: Existing unremoved folders from a previous restore exist (please use the "Delete Old Directories" button to delete them before trying again): /home/content/25/6710325/html/FengShui/wp-content/plugins-old
Restore failed...
Actions: Return to UpdraftPlus Configuration
This most-recent restore was attempted from an earlier backup just in case there was a problem with the 3/9/14 backup I was running. I used this backup to run the migration process to set up a test site, but am having the same problems on the test site when I try to do anything with the plugins. I have plugins disappearing, can't uninstall because it doesn't exists but can't install because it already exists.
Here is the latest log file if you need it:
0000.012 () Opened log file at time: Thu, 13 Mar 2014 20:08:48 +0000 on http://ifsguild.org/FengShui
0000.012 () UpdraftPlus WordPress backup plugin (http://updraftplus.com): 1.8.13.14 WP: 3.8.1 PHP: 5.2.17 (Linux p3nlhg907.shr.prod.phx3.secureserver.net 2.6.32-358.18.1.el6.nfsfixes.x86_64 #1 SMP Wed Sep 4 14:07:10 MST 2013 x86_64) MySQL: 5.0.96-log Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 42.2M | 42.3M) multisite: N mcrypt: Y ZipArchive::addFile: Y
0000.015 () Free space on disk containing Updraft's temporary directory: 2207654.6 Mb
0000.015 () Restore job started. Entities to restore: plugins
0000.100 () Error message: Existing unremoved folders from a previous restore exist (please use the "Delete Old Directories" button to delete them before trying again): /home/content/25/6710325/html/FengShui/wp-content/plugins-old
0000.101 () Restore failed...
0000.101 () Error message: Existing unremoved folders from a previous restore exist (please use the "Delete Old Directories" button to delete them before trying again): /home/content/25/6710325/html/FengShui/wp-content/plugins-old
0000.101 () Restore failed
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Re: Unable to clear old directories, plugin restore fails
By the way, I completely deleted my initial WP install on the migrated test site and started over. When I tried to add a new plugin for testing several of the other plugins deactivated and disabled themselves, but did not delete and I cannot fix them.
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Re: Unable to clear old directories, plugin restore fails
I have also checked carefully and the current site has no directories named "/plugins-old"
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Re: Unable to clear old directories, plugin restore fails
Hi Debra,
Please can you send the WP and FTP login details to: contact at updraftplus dot com.
Best wishes,
David
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Re: Backup to Dropbox and Restore from it
Hi David,
How can i set to have a local copy as well as upload it to dropbox?
Thanks
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Re: Backup to Dropbox and Restore from it
Hi Karim,
One way to do this is to sync your Dropbox/apps/UpdraftPlus folder onto your PC (using the Dropbox app).
Another is to go into the 'expert' settings and uncheck the 'delete local copy after upload' setting. Note that copies retained this way are not automatically deleted (i.e. the 'retain' settings don't apply to them).
David
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Re: Unable to clear old directories, plugin restore fails
Hi Debra,
I received your WP (but not FTP) login details.
The problem is that your webserver is extremely slow - which probably means it is extremely overloaded.
When I attempted the operation, I did not received any messages about old directories needing deletion (I pressed the button to delete these first), but here's what happened when it tried to unzip the backup of the plugins:
0000.347 () Unpacking backup... (backup_2014-01-12-2354_IFSG_International_Feng_Shui_Gui_d39e4d91ee90-plugins.zip)
0036.553 () Moving old data: filesystem method / updraft_dir is potentially possible
Notice the timings - 36 seconds passed, even though the plugins zip was only 24Mb big (on a normal webserver, you'd expect about 1 or 2 seconds to pass). Nothing more happens after that - which is almost certainly because the webserver is configured to only allow programmes to run for a certain amount of time.
Everything I try to do in the admin is very slow. As a work-around you can download the plugins zip to your PC, unzip it on your PC, and then upload the contents by FTP into the wp-content/plugins folder on the site.
Best wishes,
David
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Re: Unable to clear old directories, plugin restore fails
Thanks David,
I will try the manual option and contact my hosting provider to sort out the speed problem.
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Pre-sales question
I already sent a question via the form on the website over a week ago, but I haven't received an answer so I'm trying again.
Is it reasonably straightforward to integrate an existing Wordpress site into a multisite, and vice-versa? I have a few autonomous sites I would like to consolidate into one multisite?
Geoff
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Re: Unable to clear old directories, plugin restore fails
Was able to do a manual restore and found that the backup used was corrupted by one particular plugin upgrade. Manually restoring that particular plugin from a previous backup seems to have resolved the issue..
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New installation problems
Good evening,
I have just installed the plugin on another Wordpress website, once the plugin is activated I either get a blank white screen or "no data recieved" error.
Has anyone seen this before?
If I deactivate the plugin, the website is fine again.
Kind regards
Charly
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