Re: Core, uploads and plugins refusing to backup
Hi John, If you suspect that plugin files are corrupt, then unisntalling/re-installing won't affect the database, so that's safe. (There's a "Wipe Settings" button that will affect the database, but...
View ArticleRe: Core, uploads and plugins refusing to backup
P.S. Out of interest - who is the hosting company?
View ArticleRe: updraftplus wont install
Hi David, great, every thing is working now. Thanks! Tilman
View ArticleRe: Core, uploads and plugins refusing to backup
I do have shell access and tried running the PHP file. I was met with the following error:"Your server is running PHP version 4.3.2 but WordPress 3.8 requires at least 5.2.4." I think that PHP-CLI must...
View ArticleRe: Core, uploads and plugins refusing to backup
Yes - your log file said PHP 5.3.28. 4.3.2 is an antique - May 2003! (http://www.php.net/ChangeLog-4.php#4.3.2). You should definitely ask them to get that sorted so that you have something usable from...
View ArticleUpdraftsplus and Migration
Ooohh I'm down to one hair left. I have WP on my local host, Ive tested it and everything works, now I want to upload it to a live site. Problem. it will backup no problem ( though now I can't see...
View ArticleRe: Updraftsplus and Migration
Hi Bridget, Have you seen the migration instructions? http://updraftplus.com/faqs/how-do-i-migrate-to-a-new-site-location/ It sounds like you have... but if so, which step is the one at which you are...
View ArticleCannot update plugin
I have purchased the All Add-Ons package, but I cannot seem to update the plugin to take advantage of the add-ons that I have purchased. I click Check For Updates, and WordPress tells me there is an...
View ArticleRe: Cannot update plugin
Hi Ben, Thanks for the purchase! I'm not sure what is not working - possibly another premium plugin on the site is conflicting; but, I've emailed you a full copy of the plugin. So, just de-install your...
View ArticleRe: Cannot update plugin
Thank you for the quick reply! I have installed the plugin, and everything is working really well! Thanks!!
View ArticleBilling information
How do I change the email address on my account? I want all future emails to go to a different email account.
View ArticleRe: Billing information
Hi Michael, There isn't anywhere to do this, but we can do it for you if you let us know the details... you'll have to then go to the site where you've got UD installed, and change the login details...
View ArticleRe: Updraftsplus and Migration
I'm have quite a bit of difficulty David. I can't even find out how to post a new thread to your forum. So I'm replying here as a comment but really I'm asking for help. I've scoured and poured over...
View ArticleHow do I transfer or deactivate license
When we migrate a site, we no longer need a premium backup license for the old location. Plus, every time I restore a different WordPress site to my test environment, it uses up another or our...
View ArticleUpdraftPlus settings page refuses to load
We're experiencing a problem where the settings page will load halfway and then hang. We've been trying to load the page for an hour but can't get the page to load. This seems to happen every now and...
View ArticleRe: How do I transfer or deactivate license
Hi Marc, Licences aren't transferable - if they were, then potentially for the price of 10 licences, we'd be facing giving support for 20 sites; which would mean we'd have to hike prices to pay for the...
View ArticleRe: UpdraftPlus settings page refuses to load
Hi John, That sounds like a problem with the webserver... best to ask the web hosting company... UD doesn't do anything when loading its options page that could involve long timeouts (no network...
View ArticleRe: UpdraftPlus settings page refuses to load
P.S. One thing the hosting company could do is trace the PHP engine whilst the page is loading - if indeed it's PHP that's getting stuck (and not some intervening proxy, etc.). Not hard to do - but...
View ArticleRe: UpdraftPlus settings page refuses to load
Thanks for getting back to me, David. This is indeed the same site. On further investigation, it seems that the page is only having trouble loading whilst a backup is taking place. My current theory is...
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