Hi Bridget,
Have you seen the migration instructions? http://updraftplus.com/faqs/how-do-i-migrate-to-a-new-site-location/
It sounds like you have... but if so, which step is the one at which you are stuck? It sounds like it's the "uploading" step (step 3) - what happens when you perform the sub-steps? i.e. When you drag-drop, what do you actually see happening on your screen? Can you send a screenshot?
Best wishes,
David
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