Hi Alan,
It doesn't get round to FTPing until after creating the zip, so the lack of stuff in your FTP folder is an after-effect of the main problem.
Can you email the backup log to contact@updraftplus.com, please?
Also, ask your web hosting company for where to find the "PHP log" - and either email that to me, or read it to find anything that appears at the relevant times.
David
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