Re: Unable to Activate Migrator
Hi both, I do apologise - we had a temporary problem with our server which delivers the software, which is now fixed. Please try again now! Best wishes, David
View ArticleReuse my Premium Bussiness account...
Hi, I have just bought the Premium Bussiness package and so far it works like a charm. Now my question: I used it on a local test site to test the migration and after a success I deleted the site....
View ArticleRe: Unable to Activate Migrator
Following the fix, activation worked perfectly.... as did my Migration: Smooth as Butter! Awesome product. Thanks David!
View ArticleRe: Reuse my Premium Bussiness account...
Hi, Thanks for the purchase! I've reset those ones for you now so that you can reclaim them. Soon we'll hopefully have code in place that automatically detects some of these for you - so don't worry...
View Articledownload Updraft Premium?
I purchased the Premium product and purchase was succesful. But where do I download the software, which I'm assuming includes all the add-ons? Please help, I need to back up a site asap. Regards, pam
View ArticleRe: download Updraft Premium?
Hi Pam, Thanks for the purchase - see here! http://updraftplus.com/support/installing-updraftplus-premium-your-add-on/ David
View ArticleDownload Error
I have the migrate tool, when I attempt to restore from a backup file that I drop into the drop zone, it tells me "Download error: the server sent us a response (JSON) which we did not understand (0)"....
View ArticleRe: Download Error
Hi Phil, The only time I've seen this error occur before, the site owner had his webserver and redirections set up wrongly, and the webserver was stripping out parameters that were being passed to the...
View ArticleFix backup time only for time?
First thanks for the great set of add-ons. And next a question on the "Fix backup time" add-on. After installing this add-on, I see an additional entry field on the UpdraftPlus settings page where I...
View ArticleRe: Fix backup time only for time?
Hi, Thanks for the purchase! Yes, you're right.... this needs doing, but in the mean-time there is a cunning work-around,,, Note the implications of the wording "starting from next time it is ". So, if...
View ArticleGeneral Issues (Installation, Support Number, Backup)
Hi! I purchased Premium yesterday, but never got any kind of email to confirm my purchase. (I purchased through paypal account of my father, may that be the problem?). So I have no number, but did send...
View ArticleRe: General Issues (Installation, Support Number, Backup)
Hi Reinhard, Thanks for the purchase! No need to double-post issues - I was just replying to your support ticket; it just creates more work and slows me down if I have to read it twice. If in doubt,...
View ArticleRe: General Issues (Installation, Support Number, Backup)
Hey! Thank you for your quick and helpful message! Will only post here from now on. How can I upload fotos in here? Sorry - very bad newbie you have to deal with here ;-)
View ArticleRe: General Issues (Installation, Support Number, Backup)
Hi, I don't think the forum allows uploading of photos - use http://snag.gy instead; it's very easy. David
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Re: General Issues (Installation, Support Number, Backup)
Thank you David! Snaggy for some reason didn´t work, but I now knew what to look for, so here´s the screenshot:
View ArticleRe: General Issues (Installation, Support Number, Backup)
When I Click on "please update the plugin in order to get it" I´m forwarded to the WP update - Site. Of course I bought Updraft in order to BACKUP my site BEFORE I update :)
View ArticleRe: General Issues (Installation, Support Number, Backup)
Hi Reinhard, Though it takes you to the WP screen which shows all available updates, you don't need to install any of them apart from the UpdraftPlus update. i.e. Don't update WordPress - just update...
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Re: General Issues (Installation, Support Number, Backup)
Hey! I understand what you mean, but unfortunately, I don´t see a Updraftplus - Update at the WP update screen. Only two other plugins can be updated. Do I have to update it in my multisite network...
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Re: General Issues (Installation, Support Number, Backup)
And here´s a screenshot from the specific site I´m trying to install updraft on. I opened the plugin screen to show you that no updraft plugin is visible there either:
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