Hi David,
It's possible that the real bottleneck is somewhere in the database server setup. If their support is responsive, then you should ask them to point you to the PHP error log (not the Apache log, or the UpdraftPlus log), to see what is logged there at the time that you are trying the database migration. It might be something simple, such as a missing PHP component for gunzipping the database file (whereas the files zips use a different modules, because they're zips rather than gz files).
David
↧